Terms of Service(Tepaki Housekeepers)

TEKI-PAKI HOUSEKEEPERS (hereinafter referred to as "this office") sells service advance tickets (hereinafter referred to as "tickets") operated by this office, and services associated with these (collectively the above The following terms of service (hereinafter referred to as the "Terms") are stipulated when customers use this service. Please use this service after agreeing to this agreement.
 

Article 1 (Scope of these Terms)

1.

When a customer uses this service (including inquiries), this agreement shall apply to all matters related to the use and operation of this service between the customer and this business office. By using the site, you are deemed to have agreed to these terms.

2.

If there is a separate service provided jointly with an affiliated company, it shall also apply to those who are eligible for such service.
 

Article 2 (Changes to these Terms)

The Company reserves the right to change the Terms without prior notice, and the Customer shall confirm the Terms each time the Service is used. After changing the content, only the changed content will be valid.
 

Article 3 (Refusal of use)

1.

If the customer falls under any of the following, the Company may refuse the use of the Service by the customer. In addition, refunds will not be made if use is refused for the following reasons.
① When it falls under or is likely to fall under any of the prohibited acts stipulated in Articles 14 and 20 of these Terms
② In case of violation of these Terms
③ In the event that the Company deems it inappropriate.

2.

The customer shall not raise any objection to the disposition set forth in the preceding paragraph, and the Company shall not be liable for any disadvantage or damage suffered as a result of receiving such disposition.
 

Article 4 (Usage environment)

1.

This service is intended for users who are able to operate a computer and use the Internet at their own risk, and who have made appropriate settings for character display, e-mail, etc. necessary for using this service.

2.

The Company shall not be held responsible for the results of the customer's actions that do not meet the conditions in the preceding paragraph and the results resulting therefrom. In addition, even if the conditions of the preceding paragraph are met, if the service does not operate properly due to individual circumstances of the customer (OS, software, LAN environment, etc.), the company will not be held responsible for any consequences. yeah.

3.

When using the Service with a mobile device, the customer acknowledges in advance that depending on the mobile device, it may take time or may not be possible to respond to the use of the Service.

4.

Communication charges, connection charges, etc. incurred in connection with the use of this service (including inquiries) shall be borne by the customer.
 

Article 5 (Sales method)

1.
Our office limits ticket sales to the official EC site for regular housekeeping services. It is not possible to purchase by means other than the EC site, such as face-to-face cash payment.
2.
β-version services, professional cleaning, etc. Content that does not fall under normal housekeeping services, other than ticket sales on the official EC site, payment via various financial institutions, various payment services, or cash payment as a usage fee depending on the arrangement on a case-by-case basis You may be required to pay. In the case of monthly contract, we will receive the full amount for the month you plan to use by the 20th of the previous month.
3.
​ In any case, payment must be completed before the service is provided.
 

Article 6 (Sales target)

When purchasing a ticket, please inquire about the usage conditions such as the usage area, check whether it can be used, and confirm the appropriate ticket type such as the expiration date and number of hours before purchasing.
 

Article 7 (Establishment of ticket purchase contract)

1.

The customer and our office will mutually confirm the terms of service, apply for ticket purchase according to the prescribed procedure, and the purchase contract will be concluded when the application procedure is completed.
2.
Usage rules such as the expiration date shall be complied with according to the explanation on the sales site at the time of purchase.

3.

Notification of the completion of the purchase application procedure will be made on the Internet, e-mail, and SNS where this service is implemented. The customer shall be obliged to confirm without delay the purchase completion notification on the Internet, e-mail, and SNS that implements this service, and shall not be liable for damages incurred by the customer or a third party due to the delay in confirmation or inability to confirm. , the company does not take any responsibility.

4.

After the purchase contract is concluded, we will send an e-mail containing the ticket information you have purchased to the e-mail address you entered as the information destination. Incorrectly entered e-mail address, unreadable garbled characters, etc., if e-mail cannot be sent as a result of some kind of problem in the input content, or due to non-delivery, erroneous delivery, delay, refusal of e-mail, etc. We will not be held responsible even if the email does not arrive.

5.

Since ticket purchase is a system that uses the Internet, congestion of communication lines or unforeseen accidents in the computer system, etc., may result in significant delays in determining the success or failure of a ticket purchase contract or notification thereof, or in some cases it may not be possible.

6.

The Company shall not be held responsible to customers or third parties for the success or failure of ticket purchases as set forth in the preceding paragraph.
 

Article 8 (Duplicate application)

We will not be held responsible for any duplicate applications due to customer input errors or communication environment problems when purchasing tickets. In addition, we will not refund the price. The expiration date will be extended according to the usage cycle.
 

Article 9 (Combined use with other discount services)

Tickets cannot be used in conjunction with other discount services unless otherwise approved by the Company.
 

Article 10 (How to use)

1.
In order to enjoy the service with the purchased ticket, it is necessary to contact our office and complete the reservation at least 5 days before the service date.
2.

We will collect tickets for the number of hours it took to perform the service. If the work exceeds the reserved time by more than 20 minutes even with good efforts, we will collect an additional hour.
3.
"Time" includes work after leaving the room, such as getting dressed, taking care of tools, leaving the room, or throwing away trash.
4.

Work that exceeds the reserved time may be refused depending on the schedule of the day, and may be interrupted and finished.
5.

If you change your reservation due to customer convenience, a penalty will be incurred according to the conditions of the cancellation policy on our website, and we will collect a cancellation fee.

Article 11 (Charge Settlement)

1.

To purchase tickets, visit our officeEC shopping siteYou can use the payment method specified in However, some specific payment methods may not be available due to reasons such as restrictions on the Internet services used by customers or maintenance of each payment method.
① Credit card designated by the system provider
② PayPal
③ Other supplementary payment methods such as coupons approved by the Company
④ Bank transfer (excluding direct transfer to our office account. Transfer fee will be borne by you)
     
　

2.

Please note that we do not issue receipts for ticket purchases.
Basically, we will respond with the following contents.

About the receipt:
Please use the usage details and receipts issued by convenience stores and banks from credit card companies and payment companies, as well as the "Thank you for your purchase" email that you receive at the time of purchase, as a substitute for receipts.

If you absolutely need a handwritten receipt, please contact our office individually.
3.

When applying to purchase a ticket, if the payment cannot be made for any reason, such as entering false credit card information, erroneous entry, omission of entry, or not complying with the terms and conditions of each credit card issuer, the purchase will be invalid. becomes. If you have any questions about payment failures, please contact the contact point of each payment service method, such as a credit card company, directly.

4.

This service is intended for adults. If a minor uses this service, please be sure to obtain parental consent before using it. If a minor uses this service, it is assumed that the consent of the guardian has been obtained in all matters. In addition, use by persons with insufficient judgment ability shall be done with the consent and responsibility of the supervisor.
 

Article 12 (Change/Cooling-off)

1.

The Company does not accept any cancellations of purchases of tickets for which purchase application procedures have been completed. Tickets are not subject to cooling off.

2.

Please note that we will not change the expiration date or cancel the purchase even if you do not use the service for which you purchased the ticket after purchasing it.
 

Article 13 (Responsibility for cancellation/change)

1.

If the reservation target date and time is canceled due to customer's convenience, we will not be responsible for any responsibility including notification of cancellation.

Customer side will be responsible. Our company does not take any responsibility for the cancellation. Contact for date changecancellation policyBased on ([Reservation Promises] on this website), cancellation fees will be charged separately depending on the number of days and hours before the reservation, or payment will be made by ticket collection. We will not be responsible for refunding the sales price due to cancellation.

2.

If the reservation target date is canceled due to our company's unavoidable circumstances, our company will bear all responsibility, including the responsibility to notify the cancellation. As soon as we find out that the service cannot be performed at the reservation date and time, we will inform the customer of the date and time change, and we will reschedule the reservation.
3.
The payment method for the cancellation fee will be in accordance with the payment processing method specified by this business office upon request.
 

Article 14 (Prohibition of Resale/Transfer)

1.

It is prohibited to resell or provide to a third party tickets, free tickets, discount tickets, etc. (hereafter referred to as various tickets) purchased through this service for commercial purposes. In addition, regardless of the purpose, reselling or attempting to resell at a price different from the selling price in this service, reselling by auction or Internet ticket auction, or attempting to resell is prohibited.

2.

If we confirm the prohibited acts specified in the preceding paragraph at our office, we will take the following measures. In addition, this business office shall not refund the sales price at all.
All tickets purchased by prohibited acts, disposed of by prohibited acts, or attempted to be disposed of will be invalid.
 

Article 15 (Handling of Personal Information)

1.

Based on the Act on the Protection of Personal Information, our company collects personal information (address, name, telephone number, e-mail address, and other information that can identify you as a specific individual (which can be easily compared with other information). , This includes information that can identify a specific individual.)))) is strictly managed, and a sufficient security system is in place to maintain confidentiality, such as performing encryption processing, etc. at the time of transmission. I'm here. However, we do not guarantee the prevention of data loss due to communication line or computer failure.

2.

The Company may use the customer's personal information to send notifications, etc. regarding ticket purchases, sales, etc. to customers by e-mail or other means.

3.

The Company may use personal information obtained from customers for the following purposes. In addition, when personal information is used for purposes other than those listed below, we will notify you of that purpose again.
① To sell and provide products and services handled by this business office (reception, payment settlement, delivery, etc.)
(2) To carry out communication (e.g., contacting customers regarding changes or cancellations of plans using e-mail, postal mail, telephone, etc., contacting customers for guidance or confirmation deemed necessary for business purposes, etc.) in connection with the implementation of services
③ For sales activities and sales promotion activities such as providing information on the services of this business office and advertising information such as products and services of companies that we deem appropriate
④ For user support (response to inquiries, etc.) regarding the services of this business office
⑤ To conduct various questionnaire surveys and campaigns (various presents, etc.) for the purpose of developing and providing other services of this business
⑥ For the purpose of creating statistical materials aggregated in a manner that cannot identify individuals and for marketing analysis using them, in order to refer to sales activities and new service development
⑦ For the use and recording of access information (Internet, mobile site, telephone, etc.) for system operation and management and for responding to inquiries
⑧ For guidance on new services developed and operated by this business office

4.

Other handling of personal information at this business office will be presented separately."privacy policy"Please confirm.
 

Article 16 (Provision of Personal Information to Third Parties)

1

The Company collects personal information (address, name, telephone number, e-mail address, and other information that can identify the customer as a specific individual) obtained from the customer (which can be easily compared with other information, )) shall not be provided to a third party without prior consent from the customer. However, in the following cases, the customer shall consent in advance that the Company may provide the personal information obtained from the customer to a third party.
① When the Company discloses statistical information collected for the purpose of understanding usage trends of the Service after processing it in a format that does not allow the customer to be identified (personal information is not included).
(2) Infringement of copyrights, property rights, privacy, honor, credibility or other rights of other customers, third parties or our company, or when there is a risk of doing so
③ In the event that it causes or may cause disadvantage or damage to other customers, third parties, or our company.
④ When provision to a third party is permitted by law
⑤ When requested by a public institution such as the police for criminal investigation
⑥ In addition, when it is necessary to provide this service to customers

2.

In addition to the cases described in the preceding items, this business office may disclose the minimum personal information obtained from customers to employees and service technicians when it is necessary for the business of this business office. Yes, and the customer shall agree to this in advance.
 

Article 17 (Copyright)

1.

Customers may not use copyrighted materials, systems, etc. provided through this service in any way without obtaining the permission of the right holder.

2.

If a problem arises between the customer and the right holder regarding copyright, the customer shall resolve it at their own expense and responsibility, and our office shall not be involved in any way.
 

Article 18 (Operation of this service)

Our company has complete and independent discretion regarding the operation of this service. We shall be able to implement access restrictions such as deleting or prohibiting.
 

Article 19 (Change, Suspension, Suspension of the Service)

1.

If the Company determines that it is necessary to change the system or content for the operation of the Service, the Company may change the content of the Service without prior notice to the customer.

2.

Our office may suspend or suspend the operation of this service if any of the following items apply.
① When stopping the system of this service or performing emergency maintenance and inspection
② When it becomes impossible to provide this service due to natural disasters, wars, riots, riots, labor disputes, fires, power outages, virus disasters, social turmoil such as means of transportation, or other reasons beyond our reasonable control.
③ In addition, when this business office determines that it is necessary for the operation of this service

3.

The Company shall not be liable for any damages incurred by customers or third parties in connection with the suspension, suspension, modification or abolition of the Service under the provisions of this Article, delay in provision of the Service, or any other damage caused by the Service. shall be
 

Article 20 (Prohibitions)

When using the Service (including making inquiries), the Customer shall not engage in any of the following acts.
① Acts that infringe on the trademark rights, copyrights, privacy and other rights of other customers, third parties or our company
② In addition to the preceding paragraph, acts that cause or may cause disadvantage or damage to other customers, third parties, or our company.
③ Acts that violate public order and morals, or acts that are likely to do so, or acts that provide information that violates public order and morals to other customers or third parties
④ Criminal acts, acts that lead to criminal acts, or acts that may lead to such acts
⑤ Election campaigns or similar acts, regardless of whether it is during the election period.
⑥ Conducting activities related to sex, religion, or politics
⑦ Acts for the purpose of making a profit through or in relation to the Service, or acts for the preparation thereof
⑧ Acts of using or providing harmful programs such as computer viruses through or in connection with the Service
⑨ Acts that interfere with the smooth operation of this service, or acts that may interfere with this service
⑩ Acts of attempting unauthorized access to other computer systems or networks connected to the Service
⑪ Acts that violate or may violate laws and regulations
⑫ Other acts that our company deems inappropriate
 

Article 21 (Disclaimer)

1.

Although this business office strives to ensure the accuracy of the content of this service, it does not guarantee the completeness, accuracy, certainty, usefulness, etc. of the content of this service and information obtained by customers through this service. is not.

2.

Due to the nature of this service, the customer is obliged to manage the loss, damage, and defacement of valuables when receiving the service. Our office will not be held responsible for damages such as loss that occur in connection with this service. However, we will be responsible for damages such as unintentional damage accidents caused by workers working on the customer's property within the scope of liability insurance. In addition, the attendance of minors and those with insufficient judgment shall be done with the consent and responsibility of their parent or supervisor.

3.

In order to protect the personal information of our customers, we will take appropriate and reasonable security control measures, but even if we take security control measures, we will prevent unauthorized access from third parties, etc. Members shall use this service with the understanding that it may not be possible to completely prevent it.
4.
We also apply a privacy policy to the personal information of our employees, and we will never share it with our customers unless requested by the competent authority such as the police or the judiciary in special circumstances such as incidents and accidents. not.
 

Article 22 (Dispute)

Any dispute between customers or with a third party arising in connection with this service shall be resolved between the parties concerned, and the customer shall not make any complaints to this office.
 

Article 23 (Governing law)

Japanese law shall apply to the formation, performance and interpretation of these Terms.
 

Article 24 (Court of Jurisdiction)

1.

In the event that a dispute arises between you and us in relation to this service, the parties shall resolve it in good faith.

2.

If the matter cannot be resolved through consultation, the Tokyo District Court shall be the exclusive jurisdictional court of the first instance.

Supplementary provision

This agreement is effective from March 1, 2020.

　　　

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